Returns & Refunds
WE GUARANTEE THE QUALITY AND GRADE OF OUR SEAFOOD.
Our seafoods are of the highest degree of quality.
WE GUARANTEE THAT YOUR PRODUCT WILL ARRIVE IN WHOLESOME CONDITION.
Your seafood will arrive from The Seafood Club either frozen or chilled.
WE GUARANTEE THAT YOU WILL RECEIVE WHAT YOU ORDER.
We weigh our seafood on electronic digital scales carefully monitored for accuracy so you will always receive the weight you ordered, or more. In addition, we work hard to ensure that your order is picked and shipped correctly. If an item is out of stock we will notify you and give you an opportunity to substitute.
WE ASK YOU TO NOTIFY US OF PROBLEMS BY THE NEXT BUSINESS DAY.
Our "Promise of Excellence" is your assurance of quality from The Seafood Club. If we fail to live up to any aspect of our guarantee, we will replace your order or refund your money, provided that you notify us by calling 604.537.6073, by the next business day after receipt of your order. Do not return any product without first making arrangements with Customer Service. (We reserve the right to fully investigate claims that we believe to be unfounded or fraudulent.)